FAQs
General Questions
We accept all major credit and debit cards including Mastercard, Visa and Maestro. We also accept PayPal and can take Bank Transfers.
Yes of course! If you are local and would rather pick up your item from the store simply choose Cash on Delivery as an option when paying.
Alternatively you can pay using any other method but mention you will be coming into the shop to pick up your order in the 'Order instructions' section when checking out.
If you’ve made an error or wish to cancel your order, please contact us as soon as possible.
Or call 01208 77744 (with your order details to hand)
We have a very active Facebook page where we post lots of deals and offers. You can follow us here
Shipping
Yes, we ship all over the world (Exemptions apply - see list of countries we do ship to here). Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 1-2 business days to arrive. Overseas deliveries can take anywhere from 5-10 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. View our returns policy here
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.